FAQs

Where do you ship from?

Our jewellery is shipped directly from our trusted international partners to ensure quality and availability.



How long does shipping take?

Delivery times vary depending on location and demand.
Orders are typically delivered within 7–14 business days.

Please note that during busy periods, delivery may take slightly longer.



Will I receive tracking information?

Yes. Once your order has been dispatched, you’ll receive a tracking number via email.



Do you accept returns or exchanges?

We accept returns for items that arrive damaged or incorrect.

If you experience any issues with your order, please contact us within 7 days of delivery, and our team will be happy to assist you.



Can I cancel or change my order?

If you need to make changes, please contact us as soon as possible.
Once an order has been processed or shipped, changes may not be possible.



Is your jewellery waterproof and suitable for everyday wear?

Our jewellery is designed for everyday wear and is water-resistant.
To preserve its finish, we recommend avoiding prolonged exposure to water, perfumes, and chemicals.



How can I contact you?

For any enquiries, please visit our Contact page or send us a message using the contact form.

We work with trusted international partners to deliver our designs worldwide.